Assessing a Candidate

Before your candidate falls into an interviewing rut, you can try these tactics to get a deeper insight into the candidates you meet with.

3 Major point we do need to keep in mind during Phone screening

1. Purpose

2. Clarity

3. Value/Impact

Purpose- To deep down and understand the reason for the new career move and how his dream job would look like. Fully understand the candidate’s motivation

- What made you get into technical support? What’s your story(understand his/her passion)

- Why considering a move to a different company

- Describe your short-term or long-term career goals. Understand their career goal, the end goal

- Tell me how your last job fit or did not fit into this plan.

- What was it about the job the attracted them

- What do they not enjoy about their current job and what would be the ideal position for them

- What were the most satisfying moments with your last company? (It’s an open-ended question for a reason. You’re giving them the opportunity to talk about something that matters to them. A great answer will also reveal great teamwork, initiative and ambition.)

Clarity - Be transparent and clear about your company/team culture and values. Compare and contrast against their current job/company It’s would save your, candidate and hiring managers time.

- Give a picture of the working environment in the office

- What Skills Can You Bring to the Job

- What are three factors you attribute your success to? (This is almost a trick question, as a selfish person will simply list their qualities. A person with a high level of emotional intelligence will talk about teamwork and other people’s contributions.

- How do you measure your own success?

- What do you understand about the role of a Technical Support Engineer and us?

- What drove you mad about your last role? If you could change one thing, what would it be? (Passionate people tend to notice the small things that stop them from doing their job. If they tell you about a procedural kink, or even a systematic failure, that they had to work around, this is a good sign)

Value/Impact:

- How you connect to the company mission as IC/Line Manager/Lead/Sr.

- Why you should join the team(Ask your Manager to answer this question during your intake meeting)

- Why someone should leave his/her current role and join you?

- What values he/she can add to the company/Team

- Talk about what impact your company create in society OR community, how your company help others

- What impact they gonna create on product/service/team/society

- How they connect to the company mission